1. Introduction
Welcome to Smily (https://www.smily.com.au/). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, submit an enquiry or use our products and services.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Personal details: Your name, email address, telephone number and other contact details.
- Enquiry information: Information you provide when contacting us through our website, email or other communication channels.
- Transaction information: Details necessary to process purchases, payments or service requests, where applicable.
- Technical information: Your IP address, browser type, device information, operating system and website usage data.
- Website activity: Information about pages visited, links clicked and interactions with our website.
We only collect information that is reasonably necessary for our business activities and website operations.
3. How We Collect Your Information
We may collect personal information when you:
- Visit or interact with our website.
- Complete a contact form or submit an enquiry.
- Purchase products or request services, where applicable.
- Subscribe to newsletters or marketing communications.
- Communicate with our team.
- Interact with our website through cookies or similar technologies.
We may also receive information from third-party service providers where permitted by law.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide customer support.
- Supply products or services you request.
- Process transactions and manage orders, where applicable.
- Improve our website, products and services.
- Communicate important updates and service-related information.
- Send marketing communications where permitted by law.
- Maintain website security and prevent fraud or misuse.
- Meet our legal and regulatory obligations.
We will not use your personal information for purposes unrelated to its collection unless permitted or required by law.
5. Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Website hosting and technology providers.
- Payment processors and transaction service providers, where applicable.
- Customer support and communication platforms.
- Website analytics and marketing providers.
- Professional advisers, regulators or government authorities where legally required.
We do not sell your personal information to third parties.
Where third-party providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic and understand how visitors interact with our content.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where applicable, third-party analytics or advertising services may collect information about your interactions with our website in accordance with their own privacy policies.
7. Data Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information transmitted through the internet.
8. Storage and Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate and legally permitted.
9. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
We will respond to requests in accordance with applicable privacy laws.
10. Marketing Communications
If you subscribe to our marketing communications, we may send you updates, offers, news and other information about our products or services.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message or by contacting us directly.
We will handle marketing communications in accordance with applicable Australian laws.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
12. Overseas Disclosure
Some third-party service providers may store or process personal information outside Australia.
Where applicable, we will take reasonable steps to comply with Australian privacy laws regarding overseas disclosures and will identify relevant overseas locations where required and reasonably practicable.
13. Your Privacy Rights
Depending on the applicable law and your circumstances, you may have rights to access or correct your personal information, raise concerns about its handling or make a privacy complaint.
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond.
If your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal requirements.
Any updates will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Business Name: Smily
Website: https://www.smily.com.au/
Email: info@smily.com.au